When a hospital is slow to act, it leaves a record.

Queensland coroners publish their findings when someone dies and the death is investigated. We read those findings and count how often the same failures appear. Everything on this page points back to a document you can read yourself.

IDRS is independent research. It is not part of Queensland Health, the Coroners Court, or any hospital.

70
Published reports we have read and checked
55
Hospitals and health services named in them
22
Kinds of failure we look for

What IDRS is

IDRS stands for Institutional Delay and Risk Scoring. It is a way of measuring one specific thing: when a hospital or health service was warned that something was wrong, what did it do about it, and how long did it take.

Coroners and the Health Ombudsman already write this down. They do it one case at a time, and each report is published on its own. IDRS reads across all of them and counts, so the same failure appearing at the same place three years apart is something you can see rather than something you would have to already suspect.

It produces a score for each report. The score is not an opinion about the hospital. It is an arithmetic summary of what the report itself records, and every part of it can be taken apart and checked.

The gap it is trying to close

A coronial finding is thorough, public, and read almost entirely on its own. Nobody is routinely counting across them. So when an institution has the same breakdown twice, or a recommendation is made and quietly not implemented, the pattern exists in the public record and no one is holding it.

That is the whole problem IDRS addresses. Not finding new information — counting information that is already public and already paid for by a death.

Who this is for

Being straight about what exists today and what does not:

Anyone who wants to know what the public record says
This page, and the reports it points to. All of it is free and none of it requires us — the coronial findings are public and you can read them directly.
Families who have lost someone
You may find it useful to see that a failure was not unique to your situation. IDRS cannot help with an individual case and is not a complaints service. The organisations that can help are listed below.
Lawyers, insurers and health services
A searchable version is in development for professional use, so a practitioner can find the relevant findings and the passages in them quickly. It is not open yet. The main site has details.
Researchers and journalists
The method was registered publicly before the analysis was run, and the scoring is documented well enough to be reproduced or disputed. We would rather be checked than believed.
What IDRS is not. It is not a hospital rating, a safety ranking, or a way of choosing where to be treated. It measures institutional response in a small set of published reports, and that is a much narrower thing than how good a hospital is.

What came up most often

These are the failures that appeared most often across the reports. Each one is counted only where the report itself records that it happened.

55
Concern not passed up
ESCALATION_HIERARCHY_FAILURE
48
Escalated late
DELAYED_ESCALATION
47
Record inconsistency
DOCUMENTATION_ANOMALY
35
Response insufficient
INADEQUATE_RESPONSE
31
Earlier warning event
NEAR_MISS_PRECEDING_HARM
30
Family concern set aside
FAMILY_CONCERN_DISMISSED
28
Information lost in transfer
MULTI_FACILITY_HANDOVER_FAILURE
How to read these numbers. The number is how many reports recorded that failure. One report usually records several, so they do not add up to the total. We are counting what the reports say. We are not deciding who was at fault, and we do not name or score individual doctors, nurses or other staff.
Before you open the detail below. The detailed view includes what happened to the people in these reports, including how many died. If that is difficult to read right now, it is fine to skip it. There is a list of people you can talk to at the bottom of this page.
Show the detailed view

Every failure type we look for

All 22, with how many reports contained each. A single report normally contains several.

All 22 failure types, across 70 reports
Failure typeReports
Concern not passed up
ESCALATION_HIERARCHY_FAILURE
55
Escalated late
DELAYED_ESCALATION
48
Record inconsistency
DOCUMENTATION_ANOMALY
47
Response insufficient
INADEQUATE_RESPONSE
35
Earlier warning event
NEAR_MISS_PRECEDING_HARM
31
Family concern set aside
FAMILY_CONCERN_DISMISSED
30
Information lost in transfer
MULTI_FACILITY_HANDOVER_FAILURE
28
Urgency misjudged
TRIAGE_FAILURE
23
Symptom not acted on
DISMISSED_SYMPTOM
22
Returned more than once
REPEAT_PRESENTATION
18
Notes appear written later
RETROSPECTIVE_DOCUMENTATION_INDICATOR
18
Custodial setting
CORRECTIONS_HEALTHCARE_SETTING
15
Prescribing questioned
INAPPROPRIATE_PRESCRIBING
15
Consent not properly obtained
INFORMED_CONSENT_FAILURE
14
Discharged early
PREMATURE_DISCHARGE
13
Recommendation not implemented
RECOMMENDATION_NOT_IMPLEMENTED
13
Several referrals failed
MULTIPLE_REFERRAL_FAILURE
8
Earlier warning not acted on
NEAR_MISS_UNADDRESSED
8
Recurred after a coronial finding
POST_FINDING_RECURRENCE
3
No response recorded
NO_RESPONSE
2
Formal complaint set aside
DISMISSED_FORMAL_COMPLAINT
1
Referral lost
LOST_REFERRAL
1

What happened to the people

Almost every report here concerns a death, because coronial findings are published when a death is investigated. That is a feature of where the documents come from, not a finding about hospitals in general.

59
The person died
severity 5 of 5 · 59 of 70 reports
1
Severe harm, short of death
severity 4 of 5 · 1 of 70 reports
7
Serious, lasting harm
severity 3 of 5 · 7 of 70 reports
3
Harm that was recoverable
severity 2 of 5 · 3 of 70 reports

How a score is built

Each report is given a score built from six parts. Every part is recorded for every report, so the whole calculation can be taken apart and checked by someone else. That is the point of it.

The six parts of a score
PartWhat it measures
1 How firmly the failure was established. Whether the coroner made a formal finding about it, or noted it in passing.
v1_signal_strength
2 How long the delay lasted. Grouped into bands. A single missed handover is treated differently from the same failure repeating over years.
v3_delay_band
3 What happened to the person. Graded 1 to 5, where 5 is death.
v4_outcome_severity
4 Whether the person was more at risk. Including whether they were in custody or under an involuntary order.
v5_total_modifier
5 Whether a complaint was made, and how it was handled.
v6_modifier
6 Governance factors. Applied to the institution rather than to the individual case.
g_modifier

Scores are also adjusted for how often an institution appears in the public record, so that a large hospital appearing more often is not penalised simply for its size.

What we left out, and why

A count is only meaningful if you know what is missing from it.

For the same reason, a hospital not appearing here is not evidence that it is safe. It may simply mean no death there has been through a published coronial inquest.

Check it yourself

Every score traces to a document published by the Coroners Court of Queensland or the Office of the Health Ombudsman. Those are public records and you do not need us to read them.

Our method was registered publicly before the analysis was run, so it can be checked against what we said we would do:

Pre-registration on the Open Science Framework  ·  Coroners Court of Queensland

Ask us a question

What this is, and what it is not

An IDRS score measures how an institution responded to warning signs that a published report records. It is not a measure of clinical quality, of how safe a hospital is overall, or of the care any individual person received. It does not tell you whether an institution is safe today.

IDRS is a research instrument. It is not legal, medical or financial advice, and it is not a substitute for professional advice or for reading the underlying report. Where a score and a document disagree, the document is the authority.

No individual practitioner is named or scored. Only publicly available court and ombudsman documents are used. No patient records, My Health Record data or private health information is accessed or held.

Findings are reported one case at a time rather than as a league table of hospitals, because the number of reports per institution is too small to support comparisons between them.

If this is personal for you

Some people reading this will have lost someone in the circumstances these reports describe. If that is you, these are the organisations set up to help. They are independent of IDRS and we have no involvement in what you tell them.

Immediate danger
Call 000.
If you need to talk to someone now
Lifeline, 24 hours a day, every day. Call 13 11 14, or text 0477 13 11 14. lifeline.org.au
Support after a death being investigated by a coroner
Coronial Family Services provides social workers, nurses and psychologists to the next of kin of a person whose death is being, or has been, investigated by a Queensland coroner. Free call 1800 449 171.
To raise a concern about healthcare in Queensland
The Office of the Health Ombudsman takes complaints about health services independently of the services themselves. Call 133 646 (133 OHO), 9.30am to 4pm Monday to Friday. oho.qld.gov.au
Questions about a coronial investigation or inquest
Coroners Court of Queensland, (07) 3738 7050, 8.30am to 4.30pm Monday to Friday. coronerscourt.qld.gov.au
IDRS cannot help with an individual case. We are a research project, not a complaints service or a law firm. We cannot investigate what happened to someone, act on your behalf, or give you advice about it. The organisations above can.