When a hospital is slow to act, it leaves a record.
Queensland coroners publish their findings when someone dies and the death is investigated. We read those findings and count how often the same failures appear. Everything on this page points back to a document you can read yourself.
IDRS is independent research. It is not part of Queensland Health, the Coroners Court, or any hospital.
What IDRS is
IDRS stands for Institutional Delay and Risk Scoring. It is a way of measuring one specific thing: when a hospital or health service was warned that something was wrong, what did it do about it, and how long did it take.
Coroners and the Health Ombudsman already write this down. They do it one case at a time, and each report is published on its own. IDRS reads across all of them and counts, so the same failure appearing at the same place three years apart is something you can see rather than something you would have to already suspect.
It produces a score for each report. The score is not an opinion about the hospital. It is an arithmetic summary of what the report itself records, and every part of it can be taken apart and checked.
The gap it is trying to close
A coronial finding is thorough, public, and read almost entirely on its own. Nobody is routinely counting across them. So when an institution has the same breakdown twice, or a recommendation is made and quietly not implemented, the pattern exists in the public record and no one is holding it.
That is the whole problem IDRS addresses. Not finding new information — counting information that is already public and already paid for by a death.
Who this is for
Being straight about what exists today and what does not:
- Anyone who wants to know what the public record says
- This page, and the reports it points to. All of it is free and none of it requires us — the coronial findings are public and you can read them directly.
- Families who have lost someone
- You may find it useful to see that a failure was not unique to your situation. IDRS cannot help with an individual case and is not a complaints service. The organisations that can help are listed below.
- Lawyers, insurers and health services
- A searchable version is in development for professional use, so a practitioner can find the relevant findings and the passages in them quickly. It is not open yet. The main site has details.
- Researchers and journalists
- The method was registered publicly before the analysis was run, and the scoring is documented well enough to be reproduced or disputed. We would rather be checked than believed.
What came up most often
These are the failures that appeared most often across the reports. Each one is counted only where the report itself records that it happened.
Show the detailed view
Every failure type we look for
All 22, with how many reports contained each. A single report normally contains several.
| Failure type | Reports |
|---|---|
Concern not passed upESCALATION_HIERARCHY_FAILURE |
55 |
Escalated lateDELAYED_ESCALATION |
48 |
Record inconsistencyDOCUMENTATION_ANOMALY |
47 |
Response insufficientINADEQUATE_RESPONSE |
35 |
Earlier warning eventNEAR_MISS_PRECEDING_HARM |
31 |
Family concern set asideFAMILY_CONCERN_DISMISSED |
30 |
Information lost in transferMULTI_FACILITY_HANDOVER_FAILURE |
28 |
Urgency misjudgedTRIAGE_FAILURE |
23 |
Symptom not acted onDISMISSED_SYMPTOM |
22 |
Returned more than onceREPEAT_PRESENTATION |
18 |
Notes appear written laterRETROSPECTIVE_DOCUMENTATION_INDICATOR |
18 |
Custodial settingCORRECTIONS_HEALTHCARE_SETTING |
15 |
Prescribing questionedINAPPROPRIATE_PRESCRIBING |
15 |
Consent not properly obtainedINFORMED_CONSENT_FAILURE |
14 |
Discharged earlyPREMATURE_DISCHARGE |
13 |
Recommendation not implementedRECOMMENDATION_NOT_IMPLEMENTED |
13 |
Several referrals failedMULTIPLE_REFERRAL_FAILURE |
8 |
Earlier warning not acted onNEAR_MISS_UNADDRESSED |
8 |
Recurred after a coronial findingPOST_FINDING_RECURRENCE |
3 |
No response recordedNO_RESPONSE |
2 |
Formal complaint set asideDISMISSED_FORMAL_COMPLAINT |
1 |
Referral lostLOST_REFERRAL |
1 |
What happened to the people
Almost every report here concerns a death, because coronial findings are published when a death is investigated. That is a feature of where the documents come from, not a finding about hospitals in general.
How a score is built
Each report is given a score built from six parts. Every part is recorded for every report, so the whole calculation can be taken apart and checked by someone else. That is the point of it.
| Part | What it measures |
|---|---|
| 1 |
How firmly the failure was established.
Whether the coroner made a formal finding about it, or noted it in passing.
v1_signal_strength
|
| 2 |
How long the delay lasted.
Grouped into bands. A single missed handover is treated differently
from the same failure repeating over years.
v3_delay_band
|
| 3 |
What happened to the person.
Graded 1 to 5, where 5 is death.
v4_outcome_severity
|
| 4 |
Whether the person was more at risk.
Including whether they were in custody or under an involuntary order.
v5_total_modifier
|
| 5 |
Whether a complaint was made, and how it was handled.
v6_modifier
|
| 6 |
Governance factors.
Applied to the institution rather than to the individual case.
g_modifier
|
Scores are also adjusted for how often an institution appears in the public record, so that a large hospital appearing more often is not penalised simply for its size.
What we left out, and why
A count is only meaningful if you know what is missing from it.
- Deaths that were never investigated by a coroner. Most deaths are not. Nothing here can tell you about those.
- Findings where the coroner chose not to name the institution. We do not try to work out which hospital was meant. Where a court withheld a name, we leave it withheld.
- Reports our own checks flagged as unreliable. Where an extraction could not be confirmed against the document, the report is held back rather than published with a doubtful figure.
- Harm that never reached a report at all. This is the largest gap and we cannot size it.
For the same reason, a hospital not appearing here is not evidence that it is safe. It may simply mean no death there has been through a published coronial inquest.
Check it yourself
Every score traces to a document published by the Coroners Court of Queensland or the Office of the Health Ombudsman. Those are public records and you do not need us to read them.
Our method was registered publicly before the analysis was run, so it can be checked against what we said we would do:
Pre-registration on the Open Science Framework · Coroners Court of Queensland
What this is, and what it is not
An IDRS score measures how an institution responded to warning signs that a published report records. It is not a measure of clinical quality, of how safe a hospital is overall, or of the care any individual person received. It does not tell you whether an institution is safe today.
IDRS is a research instrument. It is not legal, medical or financial advice, and it is not a substitute for professional advice or for reading the underlying report. Where a score and a document disagree, the document is the authority.
No individual practitioner is named or scored. Only publicly available court and ombudsman documents are used. No patient records, My Health Record data or private health information is accessed or held.
Findings are reported one case at a time rather than as a league table of hospitals, because the number of reports per institution is too small to support comparisons between them.
If this is personal for you
Some people reading this will have lost someone in the circumstances these reports describe. If that is you, these are the organisations set up to help. They are independent of IDRS and we have no involvement in what you tell them.
- Immediate danger
- Call 000.
- If you need to talk to someone now
- Lifeline, 24 hours a day, every day. Call 13 11 14, or text 0477 13 11 14. lifeline.org.au
- Support after a death being investigated by a coroner
- Coronial Family Services provides social workers, nurses and psychologists to the next of kin of a person whose death is being, or has been, investigated by a Queensland coroner. Free call 1800 449 171.
- To raise a concern about healthcare in Queensland
- The Office of the Health Ombudsman takes complaints about health services independently of the services themselves. Call 133 646 (133 OHO), 9.30am to 4pm Monday to Friday. oho.qld.gov.au
- Questions about a coronial investigation or inquest
- Coroners Court of Queensland, (07) 3738 7050, 8.30am to 4.30pm Monday to Friday. coronerscourt.qld.gov.au